solution-portfolio

CX-INNOVATIONS Solution Portfolio

  • why-cx-cyara

Cyara Solutions

Cyara is the global market-leading provider of an omni-channel customer experience testing, discovery, and monitoring platform and was named a Gartner Cool Vendor in CRM Customer Service and Customer Support, 2015.

Cyara enables its customers to rapidly innovate while dramatically reducing the cost of development and testing and the risk of exposing their customers to poor customer experiences.

Virtual Hold Technology

VHT believes that every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship.

VHT pioneered a new approach to customer service that helps organizations eliminate customer wait times – creating a positive first impression of the brand and improving customer interactions, operational efficiencies and revenue opportunities.

Nuance Communications

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world.

Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.

Cyara Solutions – Derisk your Projects

Cyara Solutions – How it works

What is Cyara’s CXIL Methodology?

What Cyara do for customers

What is Cyara Crawler?

The largest organisations use the Cyara Platform to

  • Dramatically reduce the risk of exposing customers to system issues
  • Increase the pace of change & innovation within contact centre
  • Maintain complete control of their customer experience
  • Monitor the ongoing health of the production customer experience
  • Dramatically cut quality assurance and overall deployment costs
cyara-contact-center

Virtual Hold – Better Customer Informations

Enspiring Customer Loyalty

  • Provides an easy way for the
    customer to request a Voice Callback
    (ASAP or Scheduled) within the channel they are currently in use
  • Communicates status of the callback
    via the channel currently in use
  • Captures contextual information
    about the current interaction, presents that information to the live agent when the call
  • Empowers the customer
    with choice of day/time for callback
  • Extends call center service
    outside of regular hours
  • Increases call center efficiency

Nuance – Speech recognition at its best

Nuance Voice Biometrics

Voice is Ready for Work

Who uses Nuance

  • Nearly two-thirds of Fortune 100 companies rely on Nuance solutions
  • The 8 largest handset and 10 largest auto makers use Nuance solutions
  • Nuance solutions have shipped in more than 5 billion mobile phones and 110 million voice-enabled vehicles shipped globally
  • There are more than 22 million registered users of Nuance desktop solutions
  • Millions of mobile consumers have downloaded our Dragon Mobile Apps
  • Nuance solutions transcribe more than 7 billion lines of medical data annually
  • More than 10,000 hospitals in the U.S. use Nuance healthcare solutions
  • More than 150,000 doctors and caregivers use Dragon Medical