CX-INNOVATIONS at CCW 2016 in Berlin

Darmstadt, 09 DECEMBER 2015 – attend with their Partners, Cyara and Virtual Hold Technologies, at CCW 2016 in Berlin 23.02.-25.02.2016. CX-INNOVATIONS will be located in Hall 2 – our booth (Stand 2D20a) will have two partner stations and technology demos.


Partner – Cyara Comprehensive Automated Customer Experience Testing and Monitoring

why-cx-cyaraThe platform auto­mates development and post-production testing of the customer experience across all conversational channels, includ­ing outbound dialing to customers and prospects, and technologies such as voice biometrics. And it provides the scripting, reporting, administration, collaboration and management portal for all your contact center testing.


Partner – Virtual Hold Customer-Outcome Management Software From Virtual Hold Technology

Navigates Effortless Customer Interaction and Desired Outcomes.why-cx-vht

The solution suite helps organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Multichannel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multivendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands.


CX-INNOVATIONS higher customer satisfaction solutions

The innovative and individual product solutions set for the contact center environment. We are developing solutions that help our clients to reach the highest customers satisfaction – from fully automated testing to fraud detection. With more than 20 years’ experience, we make a difference for all clients who rely on us. We are happy to deep dive into your contact center environment via a discovery session with our excellent contact center consultants and design the next step of customer satisfaction together with your team.